Originally Posted by freshwater100

I book a flight to LAS from MDW. Then I read about the Winter storm Elliot 12-20 to 12-24. I cancel the flight within 12 hrs of booking. There were 4 passengers on my booking, I got charged $198 (99+99) per passenger ( include return ).
I try to reach them and find out no phone support.
Started a Chat. Agent told me reason I got charged is that I cancel the flight with less then 7 days left for the flight to takeoff so 24 hr rule do not apply.
I mentioned I cancel due to winter storm and that advisory is posted on your web site and Midway airport is on the list. He said you cancel voluntarily so that dosent applied and even if the flight do get cancel later I still be charged for the cancellation.

So I email to customer service and explain the issue. CS responded back immediately and issue me a FULL Credit to my CC. Refund will take up to 7 business day.
Very much appreciated the CS agent who acted diligently and approved the refund without any hesitation.
Very impressed by this CS agent, response time and the outcome..
Will Definitely Fly Frontier again. I am also a Discount Den member..

Not happy with the Chat Agent who was not helpful at all. Agent keep referring to the Company policies..

One thing I still dont understand If i want to book a flight for my spouse and I am not part of the ticket then I am unable to use Discount Den... But If i am part of the ticket then I can add my household to the ticket..