Sorry if this has been asked before.

I recently flew WS SEA>YYC, and 2 out of my 6 luggages did not show up (we are a party of 4 pax). (One of them is a car seat). We are still waiting for our luggage and it has been 48 hours - to be honest, I'm not expecting them for another week.

My main concern is that the luggage has most of our clothes. Does anyone know what is WS compensation? I got three different responses (trying to call their baggage line, but have been on hold for 2.5 hours):

• $100 for first 48 hours, and $250 afterwards
• $250 for the trip, but can call to ask for more as long as it is reasonable
• $100 per person

Does anyone know the amount and is it for the whole trip, per passenger, per luggage?

On a side note, anyone know how to get WS to update my status? When I booked the trip, I was a DL Silver, but now Gold. My WS ticket showed Silver. I asked the agent, but they don't know how to update it. (Why it matters: luggage allowance, lounge access, and access to premium seats)

Thanks and Happy Holidays!