FlyerTalk Forums - View Single Post - Austrian Airlines - Where to send EU261/04 claim to?
Old Dec 22, 2022, 5:51 am
  #23  
oliver2002
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There are two things under EU261: one is the compensation for significant delays/cancellations the other the duty of care (ie reimburse costs for food & lodging incurred during the delay).

If the luggage was delayed at the destination they are liable for costs created due to the delayed luggage. There they usually pay for essential items (toilettries etc) and cost of clothing (50% if you plan to keep the purchased item).
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