Easily one of the worst Marriott I’ve ever stayed at.

As an ambassador member, there was zero recognition of my status.

We needed an iPhone charger, and there was no charging cable available at the front desk, they said if we needed to charge our phone we needed to leave it at the front desk. We asked if there was anywhere nearby that could sell us a cable and they told us “good luck”. Horrible service. I had 48 stays this last year and never had a problem getting a charger for when it was missing.

The m club was only open at breakfast despite most other Marriott having their club open 24/7.

With us having a 1-night stay there was no way for us to redeem the credits associated with the destination fee. The F&B credit was only usable against breakfast and other the laundry credit is only valid on laundry which takes over 24h. Ultimately it’s a tax if there is no value for the fee.

We also asked why this hotel had no mobile key and they said it’s because this is a “union property”. This gives me zero faith in unions if it results in poor service.

This is not a Marriott property worth staying at.