Based on my stay a couple of nights ago, I cannot in good conscience recommend this property. At least if one gets an interior-facing room as I did, as the complete lack of soundproofing combined with constant loud noise throughout the night made sleep nearly impossible. Perhaps the runway-facing rooms are better-soundproofed?

They also made a diving catch regarding dinner. I was looking for a nice meal at the upscale Hemispheres Restaurant, which come to find out is closed on Sundays and Mondays. That happens, so I decided to order room service instead which is one the amenities listed on the hotel's website. But there was no room service menu in the room, only a table tent with a VR code with info about the hotel that said there should be yet another QR code on a paper by the bed with the room service menu. I couldn't find one so called down to the front desk, who told me "room service" was me going down to McCoy's Restaurant myself, placing an order, and carrying it back to my room. That didn't sound so great, so I decided just to eat at McCoy's, but was greeted with stanchions that blocked off the restaurant saying it was closed for a private event. All that left was the lobby bar (or heading back into the airport for a fast-food meal), so I bellied up to the bar and luckily ended up having a wonderful meal. The bartender was friendly and attentive, made a great old fashioned, and approved of my choice to order sushi which turned out to be delicious.

The common areas and my room looked well-worn. I guess that's to be expected of an airport hotel that deals mainly in one-night stays, but it still didn't seem up to the promise of the Hyatt Regency standard. Yet all that would have been forgiven had I been able to get any uninterrupted sleep. Honestly, I don't even know why those interior-facing rooms are built or marketed as having balconies, since the sliding glass door is permanently locked with a sign saying it's "for your safety". But the door may as well have been made of paper for all the sound insulation it provided, and since the room faced directly on one of the TSA checkpoints (and the loud, echoing chamber at the end of the terminal) there were announcements, people yelling, babies crying, etc. literally all night long. In other hotels where I've been faced with noise challenges, I've usually turned up the HVAC unit to high to create some white noise, but not here--the unit was modern and fancy but didn't allow individual control of the fan. All in all, the hotel failed in its most basic function of providing a safe, comfortable place to sleep.

I wrote all this up in an e-mail to the Director of Operations who sent me a post-stay message asking for feedback. He apologized and offered to deposit 15,000 points in my account, but I told him I wasn't looking for points. Instead, I suggested he spend a night in one of those rooms and see if he still thinks they are suitable to sell to guests. We'll see if he takes my suggestion...