Originally Posted by seanthepilot
I hate to say it but it's a cost/service delivery issue.
The hotel looks at the night shift as a dead end. Multiplies the wages, multiplies 365 days, times the number of hotels in the chain and comes up with a number thats too tough to bear.
Compounded with service delivery. For the customer, speed of delivery for breakfast is the most important. Throw in 20, 40, or 50 orders for the same time and you've now got that many potential scr*w ups and that many angry customers.
IMHO Hotel chains hate spending money on wages, and delivering service that costs money. They also don't like creating obstacles to a guests service perseption. They'd rather not offer it, then have you upset at what they've done.
Just my 2 cents. Hotels aren't about guest service, not anymore.
Although the loss of revenue impact may be minimal at best, how many of those breakfasts would generate little or no revenue for guests who are elite members of that hotel chain’s frequent guest program and may be entitled to a free breakfast?
By the way, it’s not solely airport hotels. Often I work in places that are not near any major cities. I will usually stay in a hotel on the way and will usually have to wake up and leave earlier than when breakfast is first served in order to drive to the client and be on time for a meeting at 7:00 in the morning.