Join Date: Jan 2003
Location: Manchester, United Kingdom
Programs: Hilton Gold, Priority Club Platinum (until December), FB Explorer, BA Blue, M&M Pleb
Posts: 8,615
I've been with them for 6 years myself and have never had a problem with them. With the platinum in particular, from minor account enquiries to restaurant bookings in the UK service has been flawless. I guess it depends on what your're expecting from them.