Originally Posted by
rowingman
OK. 5 of us cancelled on BA 216 last night, two of us BA Gold in First. No help from BA. Called the BA "Gold" line at 0700 EST when it opens (precisely at 7a) and was told "due to heavy call volume, try again later". I rebooked on AA this evening. last minute, five of us, $28,000 (US). You read that right. I called AA Concierge Key, who connected me to a BA call center, who are telling me to fill out a form on BA.com. I refused the refund they offered. Should I fly tonight on $28,000 tickets and claim against BA??
At 2a BA rebooked us through Miami and didn't call or notify us. I wake up and my flight leaves in 40 minutes. And they split our party up. I am sticking with my $28,000 itinerary....
Recommendations? Thoughts?
I hope you're a millionaire?
look up what option you want (any airline) and call BA via AA again. Whilst you've got proof (call records etc) that you've given them an opportunity to reroute, I wouldn't fancy the battle to get $28k back myself!