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Thread: The 2021/22 BA compensation thread: Your guide to Regulation EC261/2004
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Old Dec 19, 2022 | 5:45 am
  #2950  
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Originally Posted by HarryHolden68
An aircraft swap meant we were downgraded to J on out return from JNB. Claiming the EU downgrade refund, BA have stated we are not entitled as a) We were notified and agreed in advance and b) This refund only applies if you are downgraded at the airport on the day. I know both of these are absolute hogwash but can someone confirm I am not going mad? This has now been stated by two separate agents, one from the premium escalations team.
It's hogwash but CEDR tends to agree with BA on this so it's one for MCOL.
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