Originally Posted by
Bear96
F/As can only provide what the flight has been provisioned for. I don't know what that flight was provisioned for, but if there was no butter boarded to serve with the cheese, that is not the F/A's fault.
No, the correct statement is “sir, I am very sorry but we were not catered with enough butter packets and I can’t find any more to give you. I’ll have another look but otherwise please accept my apology for not being able to accommodate your request”
what actually happened was completely and totally unacceptable and the OP needs to write up this crew with a complaint