FlyerTalk Forums - View Single Post - General discussion of UA's inflight service (Domestic / Int’l, all cabins) {Archive}
Old Dec 18, 2022 | 6:38 pm
  #1976  
Bear96
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Originally Posted by halls120
Correct. but in my 30+ years of flying, I’ve been on the receiving end of similar rudeness, so I’m inclined to believe the OP’s complaint.
I don't doubt the OP's complaint either, but let's rewind.

I took the OP's primary complaint to be that there was no butter available with the cheese plate, not that the F/A had an attitude about it. But maybe I misinterpreted.

My ONLY point was that catering provisioning decisions are not made by F/As. If the service standards are that cheese plates do not have butter pats (which I believe is the case but am happy to be corrected), and there are no extra butter pats provisioned in case someone wants one, that is not the F/A's fault.

Of course if the F/A was rude about it, that is not acceptable - which should be obvious - and I did not mean to suggest otherwise.
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