Originally Posted by
RetiringSoon
They’ve been known to close the accounts of those who the see as serial complainers. I recall seeing a letter, maybe on here, saying the it was clear that Hilton weren’t able to reach the standards they were expecting and they were closing their account, and suggesting they take their business elsewhere.
Quite how much one would need to complain to get to that point is unknown to me.
There is no question that in any business there are people who the company cannot satisfy and feel those consumers just need to take their business elsewhere, both from a profitability point and a mental health point. As a manufactures rep, the company I rep will say that is the end of our involvement ( and we have a reputation in the industry for outstanding customer service ) and the retailer can make the choice to continue attempting to satisfy the consumer or not. In most cases, the retailer tells the consumer to move on.