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Thread: Which loyalty program out of CLT
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Old Dec 18, 2022 | 7:22 am
  #12  
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Originally Posted by lougord99
While it is 4th on your list, connecting flights definitely degrade customer experience. For me, non-stop flights are the number 1 consideration. Delays, and the potential to not reach your destination today, can only increase when you have a connection
This is why I finally gave up on Delta out of DCA. In 2019 Delta was so far ahead of AA in terms of reliability and passenger experience that it was worth the connection. Now I view them as being pretty much the same, so I take the AA nonstop almost every time now.
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