Originally Posted by
canadiancow
John was by far one of the best in the network.
Super knowledgeable, super proactive, and super helpful with any reasonable request.
I think my favorite now is in SFO, but it's a lot easier to develop a relationship when you live at an outstation, so my opinion of John (and Don, Glenn, and Janice) says a lot about YWG
Maybe it's just easier to get good service at stations where they don't have Signature Service.
My sense is that smaller stations get to know their SE flyers and develop knowledge about them. In YWG I was told that there was around 400 SE’s. so the 4 Concierges get to know us. I have found that if I need something fast same day, I will email YWG’s folks, they get it done. I also think they have time and it is job security looking after us very well.
I also ensure they know I remember them at holiday times with a gift to each of them. Not sure that would be possible in stations like YYZ, YVR, YUL?