Originally Posted by
volar
I think some agents can do this on the spot. 9 times out of 10 when I’ve done this it’s been sent to the back office and has taken 1-2 days to process. I think this is the normal procedure. On one occasion the agent was able to do it immediately. Perhaps some agents have this ability whilst others don’t?
I've had the same experience when doing this, the agent explains that it needs to go to the back office to make the change and they're allotted up to 48 hours for doing so.
CB