Originally Posted by
volar
I think some agents can do this on the spot. 9 times out of 10 when I’ve done this it’s been sent to the back office and has taken 1-2 days to process. I think this is the normal procedure. On one occasion the agent was able to do it immediately. Perhaps some agents have this ability whilst others don’t?
There was a trial this year where managers could do this for Golds instead of back office to speed up the process. However this trial ended and things have returned to the original process.
As for data protection to discuss or action anything on a booking yes we must speak to a named individual from that booking.