Originally Posted by canadiancow

I had an issue at SFO where the system wasn't letting them touch my booking (guaranteed overnight misconnect) because it was an Aeroplan ticket. They had to call the help desk to have the FQTR SSR removed. Maybe other things were done as well.

It seems preposterous too not allow agents to touch Aeroplan bookings during IRROPS. I suspect there's an easier way that most agents just don't know about.

But I'm pretty sure that legally they needed to book you on the next flight with positive space. I'd go after them for that.