FlyerTalk Forums - View Single Post - Experiences with Dolfi1920

Dec 16, 2022 | 9:26 am

#58

Maestro Ramen

Join Date: Dec 2018

Location: Body in the UK, Soul everywhere

Programs: Flying Blue Plat, M&M FT, ALL Gold

Posts: 2,352

Quote:

Originally Posted by oliver2002

AA knocked off a wheel from our brand new Rimowa last spring, which I got recorded as damage with LH when we arrived in MUC. The agent gave me the Dolphi details and I asked if I could just go to Rimowa and get the damage fixed by them. She mentioned that Dolphi is the handling agent but if you confronted them with facts (the suitcase manufacturer took care of the damage here is the report & bill) dolphi would just pass on the charges and be done. Alternatively I could decline the use of the agent (Dolphi) and send in the report and repair costs along with the PIR info to custmoer relations. So I went to Rimowa in downtown MUC who replaced the wheel on the spot free of charge as the suitcase was still under warranty. 🤷‍♂️

Thank you Oliver that actually sounds like a much more tempting option now. (would they really replace the Mrs' brand new Rimowa case with some cheap plastic? Surely they wouldn't dare!)

Will see if there's any shop in the UK which can handle it, whether under warranty or not.

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