Originally Posted by upsidedown

Short Story, I had a confirmed 2 room - 5 night reservation at Residence Inn Big Sky made prior to devaluation. As my trip is coming up I looked online and noticed I made reservation for rooms with 2 queen beds when in fact I had wanted 1K room and a 2Q room. I called the hotel and asked if they could switch the room, but also said don't do it if it changes the points.

That was last week and I got the notice of room change. Today I went back online and noticed that they deducted 240k points for the room change that I would not have done. I called Bonvoy 800# and their response was too bad, buyer beware. Does anyone know if there is a way this can be reversed? I am Plat elite but that doesn't seem to matter.