Originally Posted by
jsloan
Assuming that you already checked your credit card to make sure the missing $1000 didn't post as a refund, I'd move on the next step -- I'd request a refund online. I wouldn't be surprised if it's denied, but it's worth trying. I'm not actually sure if the refund department can issue FFC.
I did check to see if a refund had already been made, but no such luck. The site said it couldn't find any record of a refund for the ticket. I'm going to wait and see what happens with my email inquiry.
Originally Posted by
hoangtri1
Have you tried Twitter? They seem to be the most responsive and fair.
Twitter is where I started as I've had really good responses with them (and other airlines)! They recommended that I email as well.