Wifey has been in UK and after snowbound changes left Edinburgh to Heathrow on BA, then United across to LAX with Air NZ metal ultimately taking her to Auckland then CChurch. Both BA at Edinburgh and United in London confirmed she was booked through to CChurch - her baggage has tags indicating this as well - but wouldn't issue boarding passes and told her boarding pass would be issued at LAX. Arrives in LAX - 40m later than planned due to late take off from Heathrow. Spoke to flight attendants during flight re tickets and connections. No worries. There were 60 PAX doing the same and people would be there to meet her. Guess what. Nobody there to meet them. But it appeared the other 59 passengers already had boarding passes issued at Heathrow and got on the next flight. She eventually managed to get a manager at Air NZ check in desk in LAX - which was empty - who said she wasn't in the system. Not their problem !! Speak to United.
Who are now currently doing their best to avoid the discussion apparently. Who's at fault here and who should be stepping up to help ? It's all on same booking - Air NZ reference.
She's on her own in LAX at 9pm at night...Fricking fabulous service from our national carrier. I'm sorting out a hotel for her at the moment.
Cheers for your thoughts. Never had this happen before.
Who's ticket stock? I.e. what is the first three digits on the E ticket?
United caused the missed connection so think it's their responsibility.
Not surprising check-in was empty as would have been after checkin close.