So no movement on the missing $1,000. I chatted with 4 different people. One of them converted one of the FFCs into an ETC. I don’t know why. Another said that they couldn’t see far enough back into the reservation to see the original amount of the first FFC. I was then transferred to Mileage Plus who then transferred me to Reservations. I was then told to send an email into UA for help and that I should request compensation for damaged items. I’m not kidding.

Hoping that someone at United knows what they’re doing and can resolve this.