Originally Posted by
SusanDK
Where / How does one file an EC 261 compensation request with Delta? We were scheduled to fly CPH-JFK-MCO on Tuesday; delayed out of CPH resulting in arriving at JFK 3 hours and 14 minutes late, thus missing our JFK-MCO connection which happened to be the last flight of the week before MCO shut down due to hurricane Ian. They could not fly us to MCO until Saturday; offered to fly us to JAX on Wednesday which we eventually declined. I believe we are entitled to the Euro 600 each since we arrived more than 3 hours late, missing our connection, and DL was unable to get us to our final destination (and the offered alternative destination would have been the following day).
Is there an online form to file with DL or, if not, where does one submit a request?
Originally Posted by
beachmouse
Go to the main web site and scroll down to the link where it says Comment/Complaint. Then scroll down to feedback and complaints and click through until you get past ‘submit general feedback’ and follow the menus from there.
Have the person with the higher status make any big requests like hotels over $200 or an expensive Uber/taxi reimbursement and note the names and frequent flyer numbers of anyone on the same PNR/reservation.
1. This is what happened- note that if the original delay was mechanical and any/said mechanical delays are what the claim for 600 euros is based on regardless of weather impacting later flight segments of the ticket. (Odds are decent that if someone doesn’t have reasonably high status they’ll try to claim the hurricane was the reason for the delay and therefore no 600 euros, but you can definitely counter if you feel the fruit of the delay tree was mechanical/crew issues)
2. This is the compensation we want
3. Under EU 261 rules, we feel this is a reasonable request.
4 Do this for each passenger on the PNR for the 600 euros plus reasonable food reimbursement under duty of care, cross referencing other passengers on the same PNR/reservation also making a claim
I think keeping it a little impersonal actually isn’t a bad idea since the employees in charge of complaints probably get so many ‘Delta ruined my dream wedding’ e-mails that someone keeping it a business tone is a bit of relief.
(edit- submit scans of any receipts from hotel, food, etc. to support the claim)
May the odds be in your favor!
We just received the emails from Delta that we are being compensated $577.49 each (EUR 600 equivalent) for this flight based on EC 261. Special thanks to
beachmouse for the good advice on where to submit the request and how to word it.
We only asked for the EC 261 comp of Euro 600 and nothing for duty of care because (1) DL had provided a hotel room and breakfast voucher for the first night we arrived and were stuck at JFK with no option to fly out anywhere that evening, and (2) DL had refunded points equivalent to the JFK-MCO leg that we missed since we also declined their offer of an alternate route or multi-day delay (this was an award trip). Therefore we felt it was at our own expense to get ourselves from JFK-MCO which we did by renting a car and driving one way. We used Marriott points for a hotel night at a Towne Place Suites on our route south and got a nice one-way Hertz rental at a reasonable rate.
One interesting question is what our rights would have been had we had we said to DL that we still wanted them to get us on the next available flight to our original destination (MCO) which we were told would have been in four days. Would they have been required to pay for our hotel room in NYC until they could fly us out on our original itinerary? The original missed connection was a mechanical issue, but the absence of any alternative flight for four more days became a weather issue (hurricane Ian).