FlyerTalk Forums - View Single Post - Can't renew Discount Den
View Single Post
Old Dec 14, 2022 | 8:30 am
  #14  
iahphx
FlyerTalk Evangelist
10 Countries Visited
20 Countries Visited
30 Countries Visited
25 Years on Site
 
Join Date: Mar 2000
Posts: 18,209
Like others, as a 100K elite, I was getting errors trying to renew my Discount Den membership: it would show a zero price tag, but not process. Since I finally needed to actually buy a Discount Den fare, I figured that if I just added it at purchase, the system would process my renewal. It did price as zero during the reservation process but, again, I got error messages and could neither buy the ticket nor renew my membership. Tried chatting with Frontier last night, but I was told it was after 8 pm EST, so nobody could help me with a Discount Den problem.

I started a new chat this morning. In a reasonable amount of time, less than 15 minutes, somebody helped me and I was actually able to renew my DD membership. Hooray!

But, since I'm dealing with Frontier IT, my troubles weren't over. I then tried to buy the DD fare I wanted and, again, I got error messages. MY renewed DD membership was showing in my profiile. I waited awhile, and tinkered with some things, and finally got it to work. I think the additional problem may have been that I made changes to my profile yesterday: for some reason, my account was populating with inaccurate information -- like a wrong email address. I've had this problem in the past, where my email is changed to another one that isn't mine. I fixed this, and also entered my preferred credit card number, which also never seemed to work for my purchases. I think that might have been the final problem because, after I entered that card number manually during checkout, instead of relying on the system to do it, my ticket purchase went through.

Adventures in Frontier World. I would never be their customer if the fares weren't $23. FWIW, I recommend you look for some $23 fares today. It's obviously a good deal.
iahphx is offline