Originally Posted by RustyHippo

I just want to be clear - it was not a completely miserable experience (for me personally, though I can see how it would be for others). Staff and location make up for a lot, but yes, there are significant issues right now that I wanted to highlight, particularly in light of how Calala is marketed.

Cancellation/refund is probably at Calala's discretion now, so if you do cancel, use your best reason in hopes of a refund. With COVID, I believe they were just letting people outside the cancellation window simply move their reservation to another time, and not refund them.