A bit late responding …

For our YYZ-FLL trip on Dec. 3rd, we arrived at NEXUS T1 at 4a. There were about 10 passengers ahead of us. Opened promptly at 4:15a. Security took about 5 minutes after that. The camera kiosks at customs were a gong show, with some out of service, and no clear (to me, anyway) instructions on how to position the camera. We were pushing the up/down arrows, when you actually have to physically move the camera. We were through security and customs in about 20 minutes.

The one new thing to us (this is our first international flight since COVID) is the passport check. The gate agent (AC) came on the PA and said any passenger who printed their boarding pass at home had to come to the desk and have their passport checked. Both my GF and I checked in at a kiosk to print our boarding passes. It didn’t seem to like our NEXUS cards, so we scanned our passports to get our boarding passes. At the gate, they called my GF to check her passport. They did not call me. Same thing on the flight back from FLL, which created a huge queue. We also did a kiosk check-in, and scanned our passports. I asked a gate agent that was passing by if we needed to get ours checked. She said if we used a kiosk, then no, and that we could also use our NEXUS cards. When we boarded, I handed over my NEXUS card, which didn’t work, at which point she asked me for my passport. She said “The system sometimes doesn’t like the NEXUS cards.” Um. What?

Arriving at YYZ, our cards didn’t work at the scanner, and we were directed to another kiosk to have new photos taken. I’m assuming this is the replacement for the eye scan. The first kiosk was glitchy, and after three attemots, we had to switch to another. I’m not sure we saved a whole lot of time from the regular line.

Getting back to the gate passport check … is this new? And why do NEXUS users have to do it?