FlyerTalk Forums - View Single Post - Global flexi fare cancellation is not showing a full refund?
Old Dec 12, 2022 | 11:32 pm
  #4  
sbiddle
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10 Years on Site
 
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 7,099
FWUW Air NZ have always had a callback option since since they moved to their new phone platform.

Fir pretty obvious reasons this can't work however when a call centre is totally swamped which is why it's not available all the time.
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