Originally Posted by
WineCountryUA
As a GS, isn't contracting the GS desk a start?
Assuming the FFC wasn't from a partially flown trip, something is amiss.
Just sent a web message to CS asking a travel certificate for the balance of FFC.
The ticket to Tokyo is next week. Never flown.
Add: when I tried to request a refund from UA refund page, it says: "Refunded"