Originally Posted by
Silly19
Data point. Turned away from Chelsea on an AA Transcon J as GGL. Obviously the BA app didn’t want to work to show my card.
The BA staff at the Chelsea desk were adamant AA domestic were not able to access the space. Settled down in SoHo and pulled up “At 5,000 Tier Points (and 3,000 Tier Points each year thereafter) our Gold Executive Club Members and one guest have access to our Chelsea lounge at New York JFK Terminal 8 when flying any class of travel with British Airways or American Airlines.” to make sure it was still on the website and the BA staff at the SoHo desk were happy to walk me through to Chelsea. Seems like there are conflicting briefings and new policies to add to the confusion, since Saturday.
No Krug, no LPGS, no cod by 1600
This sounds extremely annoying.
Maybe the Chief Customer Officer should have been more concerned about getting the basics right than about buying the expensive Czech pieces of glass?