Originally Posted by Magnum9

I’ve read more posts on here than I wish I did about passengers who were #1 on the upgrade list and the gate agent closed the flight without processing the upgrades. I’m not referring to situations where the flight is delayed as I understand the pressure GA’s are under to get a delayed flight out as fast as possible. I’m only referring to the posts where the flight departed either on-time or early.

Context for my proceeding question: I’m a DM MM so have spent many years flying DL, the last 9 of which have been as a DM. Over hundreds of flights I’ve never been on a flight where this happened….until yesterday. While it was annoying to have a benefit I earned and am entitled to withheld from me when we even departed 8-mins early, I just decided to focus on the fact it was luckily only an 80-min flight and nothing I’m going to lose sleep over.

While I have no interest in submitting a complaint I am curious to hear from those that have had this happen also who did submit a complaint about how DL replied and any service recovery they offered.

Additionally, I’d be interested to know whether DL actually even does anything to the offending agent? Given this continuous to happen frequently it leads me to believe DL doesn’t do anything and that’s why agents don’t care when they dispatch a flight without processing the upgrade list (again, I’m not
referring to flights that are already late as I understand the priority is to get the flight out).