Originally Posted by
davidtai
One of the flights (HKG-LAX) of a redemtion ticket got cancelled. I was automatically rebooked and downgraded to a flight one day before the original flight.
The thing is that it's not possible for me to take that flight. Tried to contact CX but they refused to rebook me on other flights because they could only find me a replacement seat in award space only.
Is that the only protection CX offer for flight discruption these days?
It seems that the pax are very passive in such situiation and it's like CX doesn't care about that at all. The only alternative they offered is take the flight they've rearranged or cancel it.
It doesn't need to be an award space. Since this is an involuntary change, just tell them you want a J seat and give them the preferred date(s) then they will place you on a waitlist and cleared several days later.