I had the "pleasure" of talking to him I think in 2006 doing a walk around in Terminal 3. He had already been slashing and burning and the crews were already unhappyI. I gave him an earful and my impression was that he was a pompous ....

His successors have continued the same strategies, and the results on my last flight was holes in the upholstery, inedible food and barely trained and unhappy staff.