Originally Posted by brkandjfk
So, just returned from a trip and was shorted on MQD and RDM. I submitted the “contact us” form, but it says responses are more than 30 days… is there a faster way to get them to re-math this?
Details = round trip on DL metal, booked and marketed by DL from SAT-ATL for a DM on 12/8-12/9 with a base fare of $945.12 (all in = $1045.2) that only accrued 889 MQD / 9779 RDM. Original payment was Amex, ticket was changed with additional collect also paid via Amex. The difference in MQD matters in this case.
Did the MQM post correctly?
With MQM rollover I’m sure DL has no problem awarding proper credit there since so many DM’s are sitting on hundreds of thousands of them. So the fact DL can’t (or is sneakily choosing to not) award the correct MQD’s for their own flights leads me to believe they’re aware of this and just hoping as many Medallions as possible don’t catch it.
Give they just raised the MQD requirement for DM to $20k for next year it wouldn’t surprise me they’re trying to get a head start and sneakily try tactics like this to hold back as many as they can this year.
I get how cynical I may sound but it’s just baffling to me how DL can’t get its own processes to work correctly. Would you ever expect to board a DL flight and then have to tell the pilot how to fly the plane? No! So why does OP need to tell DL how to award proper MQD earnings based on metrics
DL set?!
I understand commercially DL leads the pack, but it’s coming at the expense of their most loyal customers. Why can’t they be the DL of 2013-2019 that still led the US3 commercially *and* operationally but were a
much more customer-friendly and customer-centric airline.
Every. Single. Change - from the SkyClub, to SkyMiles to GUC’s to earning status have been at the expense of the customer. I understand DL is a for profit company, but they demonstrated for many years they could drive record profits while being a customer-first airline. One day DL’s gonna have a rude awakening when they realize that pigs get fat and hogs get slaughtered, just like Disney is right now, and I hope it’s soon.