We have booked AKL-KIX/NRT-AKL, Economy Global flexi fare both ways. According to NZ this is fully refundable prior to departure, including when I click the fare rules link to Global Flexi provided in the cancellation summary. The fare is not upgraded from Global Sale or Saver - it was bought outright as Global Flexi at time of booking.

When I go to cancel it online NZ shows that only roughly 44% of each base fare will be refunded (perhaps reflecting refund of only one of the sectors and not the other?). Is this a bug in the system or is there some subset of Global Flexi which has not been published, or can anyone else identify a reason why a full refund is not showing? I would call NZ and ask but the irritating automated voice on the phone tells me that the wait is over 4 hours and suggests that I look on the website for their best fares.