Dated property, not really value for money
Introduction i stayed at this property for 1 night - had late afternoon arrival and did not really want to go down all the way to the centre on this overnight connection in Mexico City with bags - therefore I selected this property. Location This property is situated in Terminal 1 of the airport itself, however it sems like the hotel is not interested to let it's guest know or anyone looking for it of the location - it was close to impossible to find with zero signage at the airport arrival floor. I initialy used Googlemap to locate it, but it was just impossible to find any signage for the entrance. I had to resort to asking different people and managed to get to the hotel via the parking lot area.For those coming via this route, you will have to use the phone next to the door to call reception so that someone will come and open the door. I found out the next day in order to access the hotel - one will have to take a lift up which is located in some hidden passageway opposite gate 8 on the arrivals level (or in some maze like area from the departure level). Outside of that, if one is adventurous, using the bridge towards the airtrain to Terminal 2, there is are some small local shops in the vicinity and slightly further afield (about 10-15 mins from this bridge. Of course there is also the airport metro station at the end of this long terminal which one can take directly towards the city centre. Check In The check-in process was ok - with a rather uninterested front desk staff. There was only 1 staff working that evening (and it seems to be the case even during the day time from my observation). There was 2 other persons before me but for some reason it took about 10 mins before it was my turn. As mentioned, not much interest and was checked in without any smile nor eye contact at all. I was just given information about my benefits as an elite member. One small advantage of this property is outside of the breakfast, they did provide a welcome drink for elite members - I was told anything from the bar. Room The hotel even though consisting of just 1 level of rooms, the numbering of the rooms are quite odd, with still rooms starting from 100 to 300 ranges. It was very clear that the hotel was dated even from the lobby area and the hallways - seems like nothing has been done since it was built. There seems to be some ongoing construction/renovation ongoing - maybe some hope that the hotel is renovating? Anyway, the hallways were not very inviting (with some being sprayed with too much deodorizer). The room itself, was ok in size, but outside of that, it was very dated and truthfully not inviting at all. The room faced towards some the courtyard of the terminal with a restaurant at the bottom and view of some airline offices. Other than that the room was quite bare basics from interior decoration - with even the sole picture frame had one corner loose. There was a working desk which was connected to what was the TV stand/cabinet. On this was a former area for the minibar (which is now an empty space) and the tea/coffee making amenities - which was basically a coffee filter machine like those in US hotels. At the corner of the room was a single seater.Internet speed was ok and was rather stable. The TV channels were one of the worst I have seen especially for an international hotel - there was only 3-4 options and most were mainly local channels. The climate control in the room did work - and luckily not too loud. Sleep quality was ok - though initially although facing the courtyard, the announcements from the departure area was audible but luckily not too loud. The bathroom area - was exactly designed like those in the US with the washbasin opposite the wardrobe (which had a safe deposit box). The size was on the smaller side, as to close the door, one would need to step aside towrds the corner. There was only a bathtub - with the shower operation like those in the US. Shower pressure and temperature was OK. The toiletries provided were the usual Crabtree & Evelyn brand. Breakfast Breakfast starts from 6 am at the main restaurant of the hotel. (The bar/restaurant area had a great view towards the taxi and runway area of the airport). For me this was most probably the only positive aspect of the property - with a good breakfast spread, a nice mix of continental and warm dishes including some mexican dishes. The spread was not too extensive, but in my opinion it was more than sufficient. I felt the quality to be good. Service was attentive. There was also the possibility to order your eggs as desired. Overall All in all, I feel that this property is not really up to standard as a Hilton, very dated and service level was not really there - however this is also frequently an issue at quite a number of US properties. However the only reason I would not really recommend this property is the high price requested for a stay - which certainly is not value for money. I guess that they can do this just because it is located in the terminal compared to other hotels in the vicinity which needs a ride via shuttle or taxi.