I was flying BNA to SCL (Santiago, Chile). The documents were not needed. The check in agent would not give me the names the day of the flight or print them out for me. AA would not give me the names of the documents (BECAUSE THERE WEREN'T ANY). I only found this out this week. AA admitted the error but would not document it for me. I was going to give it to my credit card company to see if could get a chargeback. There were no Covid documents needed other than a vaccine record (which I had). In TN you can file small claims up to 25,000 (this is my understanding anyway). I asked the trip vendor for a credit (twice), they declined. It is a big mess that has taken hours for me to try to get answers from AA. I just need someone to acknowledge what they did at least so I can try to get the money back from someone (who I don't know).
Thanks for your reply.
Originally Posted by
js1993
Where were you flying? Obviously not to Antarctica from BNA. Were these Covid-related documents or something else?
$17,000+ is way beyond small claims court.
The trip vendor might be more amenable to rebooking rather than a refund it might not actually owe you.