Originally Posted by
GagaPilot
While Delta should have notified your parents of the schedule change, I’m not sure you will get much more than some goodwill miles for the inconvenience. Not to sound harsh, but this should be a lesson for your parents to always monitor their reservations routinely. Or perhaps have someone who makes their travel arrangements monitor them if that’s the case. And especially so if traveling with a pet in cabin. Those types of reservations have to be constantly monitored to make sure the pet is relisted following every schedule change, and to make sure they are in an appropriate seat that can accommodate a pet carrier.
I mostly agree but this type of response is victim blaming. I’m not old but can assume that back in the day it was normal to assume everything with a flight ticket was ok unless you were contacted.
This is especially true given how easily it would have been for Delta to reach out.
I have a pet reservation for an upcoming flight and monitor all details closely. Sometimes people
get busy and forget, though.
Either way Delta is accountable for the involuntary and uncommunicated changes here. They also should have seen the pet booking and made extra effort to establish contact.
None of this is the customer’s fault.