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Thread: Bought a flex fare, Air France won't refund it
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Old Dec 7, 2022 | 12:53 pm
  #7  
danielflyer
formerly Sleepy_Sentry
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Join Date: Jul 2011
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If you are confident that you are correct, I would do the following:
  1. Try to make a new booking and screenshot the resulting fare, including the text that shows it is refundable.
  2. Get any other evidence you have, including the date / time you called AF and your receipt.
  3. Send a letter by post to Air France (with signature required) and give them 30 days to refund you
  4. If that does not work, file a lawsuit. I would just go to small claims court in LIT. There is also an EU procedure to file online.
I booked an AF fare recently, though, and specficially remember that "Flex" did not include free refunds. It only allowed to changes at a reduced cost.
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