I purchased a flex fare from LIT-MUC back in October for travel in March 2023. I purposely selected a flex fare because there was a good chance I would have to cancel. I am 100% positive I selected flex fare, I even called Air France to confirm it would be refundable.

On my receipt it says there is no charge for a refund, but there is no indication of "flex" anywhere. The ticket was about $750 + $440 in taxes.

I cancelled and was refunded a small amount of the taxes ($113). I called Air France and they said the ticket is non-refundable. They wouldn't budge, even though my receipt says clearly that it is indeed refundable.

I contacted Amex and sent them the receipt, they refunded me.

Then today, weeks later, Amex contacts me and says Air France provided them information that the ticket was non-refundable, so they re-billed me.

Do I have any recourse here? No where on any document does it actually say Flex fare. The cabin classes are listed (R, R, T, L) but no where except on the receipt does it say anything about a refund.

Really upset that Air France is just planning on keeping $1000 for a trip cancelled on a refundable ticket several months in advance