Originally Posted by Charentedame

Not sure I’m posting in correct thread so please move if necessary. Just wanted to share my recent experiences. Diamond member.

Was hoping to reach 40 milestone on last stay - HI in Auz. Had 2 separate bookings. Four nights preferred partner discount followed by one night flexible rate. The points for all nights have posted under date of last night stay. The previous 4 nights have a separate entry saying 0 points for this stay. I have been credited with one night (last night) towards milestone award but nothing for previous 4. Is this correct? Does “preferred partner rate” ie rail card at least 20% discount not count?

I chose breakfast at amenity on check in. Not offered but I asked for it. Got to breakfast first morning and was told not listed. Had to wait until authorised. On check out I had been charged $30 for breakfast for every night!

Just checked into a CP. I was offered drinks voucher or points. I asked for free breakfast. Was told I could only have it for one night. “It’s like the drinks or points which you only get for first night.” I was then told that they would do me a great favour and let me have breakfast for second morning as I was travelling alone, as usually for one night there would be two people and two breakfasts so I could have the “extra” breakfast on my second morning! Will be interesting to see what happens!