Say what you will about AS - they SUCK at irregular ops, have a limited network, don't seem to be leveraging OW, are abandoning PDX to fend off DL at SEA, etc. - but what I firmly believe is that this company does truly care about customer (sorry can't say guest) and employee experience. This was evident in the presentation yesterday despite it being pedestrian. I participated in the MVP Gold Guest Advisory deal a couple of years ago and always made that point as well. I split my flying between AS and UA. I can't say that UA - even with their recent push to improve and investments in Cx - really give a rat's behind about customers. Whereas, I believe management at AS is genuine and really wants to deliver an excellent product at a reasonable cost. That means they can't be all thing to all customers (i.e. no lie flats on SEA - SNA).