Originally Posted by
kaizen7
I wonder if anyone ever receive this kind of treatment before? as everytime I didn't get upgraded at GHA property, they either not mentioning at all (thank you for your loyalty ... your room is ready) or say sorry no upgrade for you this time and handed in the key.
Never once I was offered alternative benefit at GHA hotels.
Nope, me neither. I assume this is not required. No upgrade at Anantara Grand Hotel Krasnapolsky last month and no mention of it until I asked if I'd been upgraded. No compensation given, but I think they are a bit unclear on GHA rules anyway as a former NH hotel. Didn't manage to post my stay either.