Shout out to William
This past Friday I had 31K points disappear from my account during a glitch with the app (I received the message "bad gateway" and the app stopped working). I contacted the Diamond Desk immediately. They told me the points were for a reservation that night in California (I did not make that reservation). The rep told me that there was no confirmation number and the transaction "looked odd". She opened a case and told me it could be up to 7 business days before I get a reply. I also contacted William in case he could get this matter resolved more quickly.
Cutting to the chase - my points were restored on Monday.
I don't know if this was a speedy Diamond Desk, or William to the rescue, but I appreciate the quick response to my issue.
For all my complaints about the Breakfast Fiasco, I must also give credit where credit is due.