I hope they're serious about automating compensation when they miss the 20-minute bag guarantee. I'm generally not inclined to chase down a rep if the bag is a few minutes late, but an extra 2500 miles on those occasions wouldn't break my heart.
Edited to add: surprised there was nothing in the prepared remarks about credit card updates. They said they were going to roll out "improvements" before year end, and there was the abortive/inadvertent ad with new T&Cs, but nothing here (unless it was in the first 10 minutes, which I missed).