Not entirely true.

I had an awful experience in June with a rep (whoever the Champions sent the case to) threatening taking away additional FNAs after they already erroneously took ones away. Would love to name this rep as she prides herself on LinkedIn as elevating the customer experience (lol).

At the same time, I just had an issue with a Springhill not honoring elite benefits and the region manager of the chain, who was at the front desk that day, being insulting and disrespectful. In that instance, within a day of contacting the Champions I had a direct apology from the offending manager and far more compensation than I expected.

Sometimes things work out, sometimes they don't. We all know Marriott struggles to provide a consistent guest experience and that's why we must hold them accountable if we continue our brand loyalty.