I'm in the exact same situation. Just wondering if we'll ever hear back, and if they are just trying to pull one off. In the first months, at least they would send emails saying sorry for the delay, but we are still processing. Now they completely stopped updating whatsoever. Is there any other way to check on the status of these claims? Or file another claim via actual letter and mail it to their address? I'm not willing to let this go, as I spent enough money on my interrupted flight unplanned stay in Vienna!!