Originally Posted by
mangoMan
I am in exact same situation as OP was, and had the same experiences with the TK app, website, etc. I just hung up on Aeroplan after it stated wait time was about an hour, and then I found this thread. Looks like my only recourse is to wait on the phone....

Well, it took 2 days but Aeroplan finally responded to my Twitter DM and gave me the TK record locator. The TK website did not work to select seats but the app did, although it was cumbersome and gave me several error messages that turned out to be meaningless. TK's tech leaves a lot to be desired.