Originally Posted by
Furby
Well this is very strange. I called AA again and they called BA who said they were backed up and to be patient!
This is a flight from a summer seasonal destination. When booking using Avios I frequently find that when this is the case and the trip requires an overnight in LHR (less than 24 hours) that the BA website will not display these flights as a through ticket, although a call to the Executive Club gets them ticketed right away. Flights from year round destinations requiring an overnight in LHR never have this issue. Could the issue with AA be that awards from seasonal destinations require manual approval and AA are waiting on that?
Why didnt you just ask AA to explain the reason they needed to contact BA?
No redemption bookings need ‘manual approval’.
Ba.com can have issues with journeys that have overnights or stopovers that we can book in the contact centres but not for the reason you describe.
I’m wondering if AA had an issue trying to price and because they took longer your BA flights dropped out and they are trying to get BA to reinstate.
This can happen because airlines set ticketing deadlines, which means if you dont ticket a booking in a set time (typically 24/48 hours) the airline removes the availability held.
In your original message you mentioned the flights are on request. Do you mean just that the booking isnt ticketed or something else? Do the flights in your itinerary show confirmed status?