I was thinking of staying here later this month but after emailing the hotel after the facilities / benefits for Titanium I decided it wasn’t worth it and cancelled. No mention of a happy hour for elites and I really like indoor jacuzzi / spa facilities in these category of hotels. They just quote the standard info. I noticed that the Empire Suite was an option in the SNA pool (in addition to CA Suite) but they only have CA Suites for sale. You may get lucky when the bigger suites are ready! I’ll stick to The Hermitage (in addition to trying the new Park Hyatt and RC Pacific Place). Here is the hotel’s reply below: I’m pleased to inform you regarding some of your inquiries with detail below :
1. Will there be any suites finished so that I can try to apply a Suite Night Award?
Our Caroline Astor Suite is ready to open for public since December 3rd, 2022. You can apply Suite Night Award through your bonvoy account or call our Costumer Engagement Center 08071355555. Please be informed that Suite Night Award’s availability is automated search by the system and will start searching for the availability of your request start from 5 days prior until 1 day before arrival.
If the request is granted or not, you will received an email notification accordingly. Hence we are not able to confirm the upgrade as off now
2. Will the swimming pool and outside jacuzzi be open?
Our Swimming pool and whirlpool (cold water) facility will open daily at 6AM – 7PM. However, we do not have outside Jacuzzi
3. Will the indoor spa facilities (whirlpool, sauna etc) be open for staying guests?
For Information our St Regis Spa will start operating in January 2023, date to be advise.
4. What are the benefits for Marriott Titanium members? Will there be a happy hour for elite members in the bar each evening?
As Marriott Bonvoy Titanium elite member, guest are entitled to benefits
- Elite welcome gift amenity that you can choose one of these options below :
o Daily breakfast
o 1000 points or
o f&b amenity
- Guaranteed 4 PM late checkout
- Enhanced room upgrade (based on availability at the time of check in)