Originally Posted by flytalkflyer

I am so sorry to hear this dude. It's truly a shame. SQ's customer service is incredibly horrible. Just as good as their service is in flight, its equally disastrous on the customer service side of it. I still think you can work something out. I'm assuming you are based in Singapore, and if you are, I think you should pay a visit to the SQ Ion Orchard office. They might be more receptive and understanding. I feel like you just need to get ahold of the right agent. Don't give up so easily, I think there's a chance